Return & Exchange Policy

Returns & exchanges

We want you to love your Sherry's piece. If something isn't right, you can request a return or exchange within 7 days of delivery.

Eligibility

• The item must be unused, undamaged and in its original packaging with all tags.
• For hygiene reasons, earrings and ear cuffs can't be returned unless they arrive damaged or incorrect.
• Sale items and gift cards are not eligible for return.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and an unboxing video or clear photos, and we'll make it right.

How to request a return

Write to us through our Contact page with your order number and reason. Once approved, we'll share the return steps.

Refunds

After we receive and inspect your return, approved refunds are issued to your original payment method within 7–10 business days.